Terms And Conditions

Shipping Charges

Shipping charges are calculated based on location, weight of the product including packaging, volumetric weight if applicable and necessary insurance coverage and handling charges.

Guarantee

All products are supplied with the manufacturers guarantee. This does not affect your statutory rights.

Cancellation

You have a statutory right to cancel your order within 7 days of receipt. You may do this by taking or sending by post, fax or e-mail a written notice of cancellation to:-

  • Customer Services

  • Ultrasafe UK Ltd, trading as

  • PunctureSafe UK

  • Unit 4 Clyst Court

  • Hill Barton Business Park

  • Exeter

  • EX5 1SA

  • Devon

  • e-mail: enquiries@puncturesafe.com

  • Tel: +44 (0)1395 233951

When returning goods, please state your full name and address and the Returns Merchant Authorisation number (RMA) you have been issued with to identify your order. Any order returned to us without this information will be refused. You have until the expiry of seven working days (i.e. excluding Saturday, Sunday, bank holidays and public holidays), starting with the day after the products are delivered, to exercise this right. If you exercise your right to cancel, any money you have paid for your order will be refunded not including the cost of delivering the goods to you and is a minimal of £4 for DIY Kits, or your expense of returning the product. If you wish to exercise your right to cancel, you must also take good care of the products until you return them and ship the product to us. All items must be returned unused in their original packaging and in a saleable condition. All returns must be well packaged to protect items from damage in transit. Any damage that occurs in transit to PunctureSafe UK will be deemed to be the responsibility of the customer and any costs arising from this will be charged to the customers account. All returns should be sent using an insured postal service. We do not accept proof of postage as proof of delivery.

Non-stock or Special orders (i.e. those that are have been ordered specifically for you and can not be resold) cannot be cancelled.

Stock orders can be cancelled prior to despatch without penalty.