Privacy Policy

We have five privacy promises to explain how we use and look after your information:

  1. We will always use your personal data in line with data protection laws.

  2. We will always tell you what information we collect, what we do with it, and who to contact if you have any concerns.

  3. We will always provide options to opt out if you don’t want communications.

  4. We will always take steps to protect your information and ensure no unauthorized person accesses it.

  5. We will always respond promptly to questions about your personal data.

Our Privacy Policy - Last Updated: August 2024

We're committed to safeguarding your privacy rights and ensuring your personal data is protected. This Privacy Policy explains the types of personal data we collect and how we process and protect it, including data collected online through our websites and third-party platforms (“Sites”). The policy also applies to targeted content, such as online offers and advertisements for products and services.

1. Who is responsible for your data?

PunctureSafe South Wales is responsible for processing your personal data on our Sites.

2. How to contact the Data Protection Officer

If you have questions about how we process your personal data, contact our Data Protection Officer via email at dataprotectionofficer@puncturesafe-southwales.com.

3. What is Personal Data?

Personal Data means information that can directly or indirectly identify you, such as your name, address, email address, telephone number, or IP address.

4. How do we use your Personal Data?

We collect Personal Data through online forms, when you buy products or services, or make inquiries. We may also receive data from other sources, like public databases or third-party websites. We process your Personal Data to provide you with our services as explained further in this policy. We may also request your explicit consent for specific purposes not covered in this Privacy Policy.

5. What if our customer is a child?

Our Sites are intended for adults, but customers under 13 may occasionally use our services. If we know a customer is under 13, we will not use their data for marketing without parental consent. We may infer parental consent from certain actions, and we reserve the right to enforce age restrictions as necessary.

6. Why do we process your Personal Data?

We process Personal Data for purposes such as purchasing, customer service, online shopping, and fraud prevention. Third-party websites offering services will act as Data Controllers for your Personal Data.

6.1 Cookies and Similar Technologies

We use cookies to improve our products and your experience on our Sites. Some cookies are essential for core site functionality, while others help analyze site usage and deliver relevant ads.

7. Who do we share your Personal Data with?

7.1 Trusted Third Parties: We share your personal data with trusted third parties like WorldPay for payment and delivery. They will protect your data and comply with high IT security standards.

7.2 Other Recipients: We may share data with law enforcement or as required by law. We do not share personal data with social media platforms.

8. How long do we process your Personal Data?

We retain your Personal Data only for as long as necessary to fulfill its purpose and to comply with statutory obligations.

9. What are your rights?

If certain conditions are met, you have the right to access, rectify, and erase your data, as well as to object to its processing. Visit the ICO's guide for more details.

10. Can you withdraw your consent to data processing?

If processing relies on your consent, you can withdraw it at any time by contacting the Data Protection Officer or our Customer Team.

11. Can you complain to the data protection authorities?

If you believe our data processing violates the law, you can complain to the UK's Information Commissioner or the Republic of Ireland's Data Protection Commissioner.

12. How do we protect your Personal Data?

We maintain appropriate technical and organizational measures to protect your data from accidental or unlawful destruction, loss, or alteration.

13. Can we change our Privacy Policy?

We may update this Privacy Policy periodically. Please check this page regularly to stay informed.